Question 1

Where is my order?

Accepted Answer

You’ve ordered Advent calendars or greeting cards that haven’t arrived yet? Please enter the email address used for the order. You’ll receive an email with information on whether and when your order was shipped.

Question 2

How do I get a donation receipt?

Accepted Answer

For donations under €300, tax offices usually accept a bank statement as proof. You also received a donation receipt with your confirmation email. You can request it again here by email. Be sure to use the same email address you used for your donation.

Question 3

What is the 24 GOOD DEEDS Advent Calendar?

Accepted Answer

The 24 GOOD DEEDS Advent Calendar is a unique way to support a wide range of social and environmental projects worldwide. For example, one calendar door might protect 150 m² of Amazon rainforest in Brazil, provide a meal for a child in Nepal, or partially fund a holiday trip for a child in need in Germany. Your donation amount is flexible, starting at €1. Important! You donate this amount per project, meaning per calendar door. Starting from €24, you will receive the 24 GOOD DEEDS Advent Calendar as a thank you gift so you can see which specific projects you’re supporting.

Question 4

How can I get or gift the calendar?

Accepted Answer

Via our donation form you can donate to the 24 projects at any time. As a thank you and to show you which aid projects you are supporting, we’ll send you the sustainable Advent calendar starting in October. Of course, you can also send the 24 GOOD DEEDS Advent Calendar as a gift to family, friends, or acquaintances. We’ll include a greeting card where you can write your personal Advent message. Prefer a digital version? No problem! Starting December 1st, we’ll send you the Advent calendar as a digital version via email, including the daily door and background info on the project. Here you can order the Advent calendar.

Question 5

Is my donation tax-deductible?

Accepted Answer

Yes, your donation is tax-deductible. 24guteTaten e.V. is officially recognized as a non-profit organization by the Düsseldorf-South tax office. For donations under €300, tax offices generally accept a bank statement as proof. This is because they treat it as direct evidence of the transaction. You will receive a donation receipt by email shortly after making your donation.

Question 6

Do 100 percent of the donations go to the projects?

Accepted Answer

75 percent of the donations collected through the Advent calendar go to charitable purposes, 25 percent to administration and marketing. After covering nonprofit expenses of 24guteTaten e.V., the remaining amount is evenly distributed among the 24 calendar projects.

Question 7

How is it ensured that my donation arrives?

Accepted Answer

We take the monitoring of donation use very seriously. Each organization signs a contract that defines the implementation of the good deed. Additionally, aid organizations must document their project progress through detailed reports, receipts, and photos. Our organization is also committed to transparency . That’s why we report annually on our activities and disclose how we use our funds.

Question 8

How can I apply with a project for a calendar door?

Accepted Answer

The projects featured in the 24 GOOD DEEDS Advent Calendar are selected anew each year. Applications usually open on December 6th of the previous year. Want to be notified when the next application round opens? Then sign up here for our NGO newsletter or submit your application directly. You'll also find everything you need to know about the application process there.

Question 9

How can I learn more about the projects in the Advent calendar?

Accepted Answer

You’ll find detailed background info on each of the current projects daily from December 1st to 24th on our website. All previous projects are available in our calendar archive. Also, sign up for our newsletter to stay up to date.

Question 10

How are the projects for the Advent calendar selected?

Accepted Answer

Each year, nonprofit organizations can apply for a calendar door. The selected projects must meet strict criteria. Our goal is to support particularly sustainable, impactful, and transparent projects. You can find details about our selection process here

Question 11

Who is behind the 24 GOOD DEEDS Advent Calendar?

Accepted Answer

The 24 GOOD DEEDS Advent Calendar is an initiative by the nonprofit organization 24guteTaten e.V., founded in 2011. The organization is based in Düsseldorf.

Question 12

How is the organization 24guteTaten e.V. funded?

Accepted Answer

The organization 24guteTaten e.V. is funded 100% by donations. This ensures independence from religious affiliations and political parties.

Item added to your bag

Refund Policy

In the event of a cancellation, we will refund your donation, deducting a processing fee of €10.50. This covers the bank charges incurred for processing the cancellation (€7.50 fee from our bank and €3 fee from your bank).